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FAQs

Is There A Money Back Guarantee?

Yes, we offer a 30-day hassle free money back guarantee valid on up to 1 bottle per product. If you purchase more than 1 bottle, you will need to return the remaining bottles unopened. You are responsible for returning any unopened product before a refund will be issued. Please contact help@umzunaturals.com for return instructions (Original Shipping is non-refundable).
Please make sure your items are properly packaged when being returned. If you are returning glass bottles, please wrap them in bubble wrap or make sure they are properly insulated so they don't break. Refunds will not be issued for broken bottles.  Return shipping charges are the responsibility of the customer.
To protect ourselves from fraud, this is only valid on your first order within 30 days of purchase, subsequent will not qualify for a money back guarantee.

How Long Will It Take To Receive My Order?

Most orders ship within 1-2 business days.  Once it has shipped, USPS will generally deliver within 1 to 3 business days to any US address.

How Do I Track My Order?

When your order ships you will receive an email with a clickable tracking number. You can also search the number in Google which will show the related shipping company (typically USPS, UPS or DHL).

My Order Says It Was Delivered But I've Not Received Anything.

USPS sometimes mark something as delivered before it was actually dropped off.  If this is the case give it 2 more business days.  If you've not received it by then please call us or email us.  Our phone number is 1-888-712-0229 or help@umzunaturals.com

What Countries Do You Ship To?

 UMZU Naturals are only shipped to US addresses.

What Forms Of Payment Do You Accept?

UMZU Naturals accepts Visa and Mastercard only.

 

 

Last update: June18, 2019